FAQ'S

 

HOW DO CASEPOPS CASES AND POPS WORK?

I LOST MY KEYCHAIN! HOW CAN I OPEN MY LOCK?

If you lose your keychain please email us at hello@casepops.com, we will send you a new one right away!  If you use something other then plastic to open the lock it could scratch your phone and we don't want that to happen! 

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

Shipping / Estimated delivery: All orders ship from the Casepops headquarters in Pittsburgh, PA.  Orders placed Monday - Friday, weekends or holidays will be shipped the following business day. Once your order ships, you will receive a confirmation email that will include your tracking number. Standard Shipping is typically 5-10 business days and its FREE!  Expedited shipping options are also available.  Please see the drop down list at checkout for days and cost.

Please note: The day the order is shipped is not included in the transit time.

WHAT IS YOUR RETURN POLICY?

Returns: We gladly take all unused / undamaged returns within 15-days of delivery. Check out our Returns section for more information on returns and exchanges. Check out our Warranty section to see if your return is covered under the Casepops 30-day warranty. 

HOW DO I GET MY PHONE OUT OF THE CASE?

Check out our "HOW IT WORKS" video to see how to remove your phone from the case.

CAN I USE MY DISCOUNT CODE ON ANY ITEMS?

Discount Codes & Sale: All sale items and items ordered using a discount code are eligible for exchange or store credit only. Only one discount code can be used per order. Order minimums required for discount codes do not include tax or shipping costs. Discount codes are only valid on full priced items and cannot be applied to sale items.

HOW CAN I PAY FOR MY CASE AND POPS?

Payment Options: Casepops.com currently accepts Master Card, Visa, American Express, Discover and Paypal. If you do not have a card with one of these logos or a paypal account, you can use a prepaid credit card.

DO YOU OFFER GIFT CARDS?

Yes! Buy one now -> Gift Cards

HOW DO I CLEAN OR TAKE CARE OF MY POPS?

Care Instructions: Pops, like jewelry, may need occasional care to maintain their polished appearance. To prevent and remove dullness or tarnishing, use the outside of your Casepops microfiber pouch, or any standard jewelry cloth. Regular polishing will keep your Pops looking their best!  We also have cleaning pads for SILVER POPS ONLY if you would like one please email us at hello@casepops.com, we would be happy to send it to you  

Prolong the life of your Pops by avoiding contact with acetone, solvents, detergents, chlorine, cleaning agents and salt water. Extended exposure to moisture, creams, and heat may cause damage. Extra Pops should be stored in the protective Casepops jewelry pouch to avoid scratching.  

ARE THE CASES AND POPS COVERED BY A WARRANTY?

Check out our Warranty section to see if your return is covered under the Casepops 30-day warranty. 

I STILL HAVE MORE QUESTIONS, WHAT DO I DO?

Have a question? Check out these frequently asked questions and if you can’t find the answer you’re looking for, feel free to email our customer service department at hello@casepops.com and we’ll get back to you right away!

ARE MY CASEPOPS CASES AND POPS DROP PROOF?

Sorry, that would be great but the answer is no.  Casepops cannot guarantee that your Casepops case or Pops or your iPhone will not be damaged if dropped. The cases are designed to protect your iPhone from normal wear and tear only. The Pops are an esthetic detail only, not for additional protection. The case and phone may be damaged depending on the circumstances and the impact. Casepops cases are NOT waterproof.  It is not designed for abuse so please pick the right case to fit your particular needs. Please check our Warranty section for more information.

CAN I ADD TO, CHANGE OR CANCEL MY ORDER?

If you’d like to add to or change your order, please send an email to hello@casepops.com as soon as possible with your request (including your order #). We’ll do our very best to make the changes you’ve requested but cannot make any guarantees. If your order has already been processed, we’ll be unable to make any changes but our customer service representative will be able to provide you with the best possible solution to get you what you need.  
 
If you’d like to cancel your order, please contact hello@casepops.com as soon as possible with your request (including your order #). Since we try our very best to get orders out within 24-hours, we cannot make any guarantees. If we’re unable to cancel your order before it ships, we’ll let you know and depending on your shipping method, we’ll be able to provide you with a few options.


DOES CASEPOPS SHIP INTERNATIONALLY? 

We love our international friends but as of right now, we only ship to the United States. If you can’t resist Casepops (we don’t blame you), you could sign up for a MyUS.com account and get your very own United States shipping address. Go to MyUS.com for more information.

AN ITEM I JUST PURCHASED IS NOW ON SALE... DOES CASEPOPS OFFER PRICE ADJUSTMENTS? 

We’d hate for you to miss out on a great deal! Price adjustments can be made for a full-priced item that has been decreased from its original price and has gone on sale within 7-days of purchase. All price adjustments are made in the form of store credit ONLY. Price adjustments are not valid on already marked down items or items purchased using a discount code. Price adjustments will not be made for discount codes or store wide sales; there are NO EXCEPTIONS to this rule.

WHAT IF MY IPHONE IS DAMAGED IN A DROP, DOES THE WARRANTY COVER IT?

Casepops cannot guarantee that your Casepops case, Pops or your iPhone will not be damaged if dropped no matter how small.  The cases are designed to protect your iPhone from normal wear and tear only. The Pops are an esthetic detail only, not for additional protection. The case and phone may be damaged depending on the circumstances and the impact. Casepops cases are NOT waterproof.  It is not designed for abuse so please pick the right case to fit your particular needs. Please check our Warranty section for more information.